Purpose – This paper explores how COVID-19 has impacted the shift from public participation by conventional means to e-participation. Specifically, we investigated to what extent COVID-19 has been a driver for electronic participation in community participatory budgeting, which is a kind of residents’ consultation on how to spend part of a budget on local projects. We expounded on the concept of e-participation and its sub-concepts and investigated how these were applicable to participatory budgeting.
Design/methodology/approach – We interviewed 34 leading managers in five City Halls in Poland regarding their views and experiences with moving public interactions related to participatory budgeting online during COVID-19.
Findings – The findings indicated that COVID-19 has accelerated the digitalization of the participatory budgeting processes and, to some extent, may have increased community participation in general. We observed increased e-participation in the forms of e-consultation, e-deliberation, e-lobbying and e-voting. Originality/value – Mainly, this study contributed to the field by providing empirical evidence that COVID-19 increased various forms of e-participation as related to participatory budgeting. Moreover, we delineated various forms of e-participation and mapped them to activities in participatory budgeting.