Decyzje

Gender Differences In Trust, Reactions To Trust Violation, And Trust Restoration

Macko, Anna

Kozminski University

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Abstract

This study examined the impact of gender on the propensity to trust, responses to the violation of trust and apologies, and the pace of subsequent trust restoration. It was hypothesized that women would respond more positively to an apology but restore their trust at a slower pace than men. Results revealed no gender differences in level of trust immediately after an apology for trust violation, but there was a significant difference in the pace of trust restoration, with women returning to their pre-violation levels of trust later than men as hypothesized. There were also significant gender differences in levels of trust
before trust violation and after an apology.

Metadata

Journal Decyzje 
Issue 33 
Issue date 8/2020 
Type Article 
Language en
Pagination 56-74
DOI 10.7206/DEC.1733-0092.140
ISSN 1733-0092
eISSN 2391-761X