Raghda Climis2025-07-252025-07-2520162658-084510.7206/jmba.ce.2450-7814.182https://repozytorium.kozminski.edu.pl/handle/item/1536CC-BY-NC-ND-4.0retentionsatisfactionairlineNorth CyprusretentionsatisfactionairlineNorth CyprusFactors Affecting Customer Retention in the Airline IndustryFactors Affecting Customer Retention in the Airline IndustryArticle