Organization Effectiveness and Business Intelligence Systems. Literature Review

Abstract

Purpose: To better understand the impact of Business Intelligence systems on organizations’ effectiveness.

Methodology: Critical and descriptive literature review. Findings: On the basis of numerous case studies described in literature and pertaining to various types of enterprises, different industries and countries, the paper confirms the positive impact of the implementation of Business Intelligence systems on organizations’ effectiveness.

Research implications: The paper provides insights that can fuel future in-depth research aimed at the development of objective methods for measuring the impact of the implementation of Business Intelligence systems on organizational effectiveness, as well as further quantitative research. Practical implications: Results of the majority of studies indicate that the implementation of Business Intelligence systems brings tangible benefits to organizations. The implementation should, however, be appropriate and adequate, adjusted to each organization’s resources.

Originality: The paper organizes and systematizes knowledge about the impact of BI implementation on organisation’s efficiency.