Publikacja:

Development and Validation of Work Environment Services Scale (WESS)

Data

2021
Artykuł
Przeszukaj czasopismo Uproszczony widok Pełne metadane Statystyki
 
cris.legacyid6035
cris.virtual.journalance#PLACEHOLDER_PARENT_METADATA_VALUE#
cris.virtualsource.journalancedc92c553-0411-4522-97d5-b7ef33169392
dc.abstract.plPurpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004). Methodology: This instrument builds on the conceptual model espoused by Insel and Moos (1974), Gordon (1973), Fletcher and Nusbaum (2010), Amabile et al. (1996), and Spector (2003). The scale included items elicited through a literature review, the use of the Delphi technique with a panel of experts, and tested on 824 full-time employees from nine service sector industries and five major cities in India. Findings: The Work Environment Services Scale (WESS) is a reliable and valid scale useful for measuring the nine work environment factors in the Indian services organization, with its own norms and a detailed manual. Originality/Value: The prevailing scales for measuring work environment do not capture the influence of ethics, recreation facilities, and the impact of social giving on the work environment. Most scales were suitable for sectors in the Western context, and there were no Indian scales measuring service employees’ perception of their work environment.
dc.contributor.affiliationCMS Business School, Jain University
dc.contributor.affiliationSchool of Education, Christ University
dc.contributor.authorHarold Andrew Patrick
dc.contributor.authorJacqueline Kareem
dc.date.accessioned2025-07-25T16:02:32Z
dc.date.available2025-07-25T16:02:32Z
dc.date.issued2021
dc.date.published6/2021
dc.description.issue2
dc.description.physical89-120
dc.description.volume29
dc.identifier.doi10.7206/cemj.2658-0845.47
dc.identifier.issn2658-0845
dc.identifier.urihttps://repozytorium.kozminski.edu.pl/handle/item/1674
dc.languageen
dc.relation.ispartofCentral European Management Journal
dc.relation.pages89-120
dc.rightsCC-BY-4.0
dc.subjectwork environment
dc.subjectservice sector
dc.subjectemployee motivation
dc.subjectscale development
dc.subjectorganizational behavior
dc.subtypeOriginal
dc.title

Development and Validation of Work Environment Services Scale (WESS)

dc.typeArticle
dspace.entity.typePublication