Meaningful app-work? Exploring meaningful work experiences of food delivery couriers in Poland

Abstract

Purpose – The rise of app-based work in the gig economy, particularly within the food delivery sector, challenges traditional employment paradigms and raises questions about the potential for achieving meaningful work experiences. This study explores whether such work can be considered meaningful for food delivery couriers in Poland. Design/methodology/approach – This research adopts a qualitative, case-study approach, conducting 30 in-depth interviews with food delivery couriers in Poland. The study investigates how these workers perceive the meaningfulness of their work, focusing on the interplay between subjective and organisational aspects of their work. Findings – The findings reveal that despite the precarious nature of app-based work, couriers often find meaningful experiences through perceived autonomy, gamified control and the physical demands of their job. The study highlights the dual nature of app work, where the same elements that contribute to worker engagement and a sense of independence also perpetuate exploitation and job insecurity. Research limitations/implications – The study’s reliance on a convenience sample of 30 interviews conducted via social media may not represent the broader population of food delivery couriers. Future research should expand the sample size and include a more diverse range of participants to improve generalisability. Practical implications – The insights from this study can inform platform designers and policymakers to create more supportive environments for gig workers. Enhancing algorithmic transparency, providing better social protections and implementing fair gamification strategies can help mitigate the negative aspects of gig work and improve job satisfaction. Social implications – The study underscores the need for regulatory changes to ensure minimum guaranteed earnings and health and safety provisions for gig workers. By fostering a supportive and transparent work environment, the gig economy can better contribute to worker well-being and social equity. Originality/value – This research contributes to the limited body of literature on meaningful work within the gig economy, particularly focusing on food delivery couriers in Poland. It provides new insights into how workers create and perceive meaningful work in a highly digitised and algorithmically managed environment.